Return Policy

We want you to be completely satisfied with your purchase from our store. If, for any reason, you are not satisfied with your order, we offer a straightforward and customer-friendly returns policy. Please review the following information to understand the return process and eligibility criteria:

Eligibility for Returns:
We accept returns for most products within a specified timeframe from the date of delivery. However, certain items such as perishable goods, personalized items, intimate or sanitary goods, and downloadable software are generally non-returnable. Additionally, for hygiene reasons, some items like swimwear or earrings may only be eligible for return if they are in their original, unopened packaging.

Return Timeframe:
To be eligible for a return, you must initiate the process within a specified period from the date of delivery. The exact timeframe may vary depending on the product and specific promotions. Typically, the return period ranges from 14 to 30 days. After this period, we may not be able to accept returns.

Return Process:
To initiate a return, please follow these steps:

a. Contact Customer Support: Reach out to our customer support team via email or phone and provide them with the necessary information, including your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the process and provide any additional instructions or documentation required.

b. Packaging and Condition: Ensure that the item(s) you wish to return are unused, undamaged, and in their original packaging (unless they arrived damaged or defective). Pack the item(s) securely to prevent damage during transit.

c. Return Shipment: Depending on your location and the nature of the item(s), we will provide you with instructions on where to ship the return. You may be responsible for the return shipping costs, unless the return is due to our error or a defective/damaged product.

Inspection and Refunds:
Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned above. If the return is approved, we will process a refund in the original form of payment. Please note that the refund amount may be subject to deductions for any applicable restocking fees, return shipping costs (if applicable), or other charges as outlined in our refund policy.

Refund Processing Time:
The time it takes for the refund to be processed and reflected in your account may vary depending on the payment method and financial institution involved. In general, it may take up to 7-10 business days for the refund to be processed and appear on your credit/debit card statement or in your account balance.

Exchanges and Store Credit:
While our primary method of resolution for returns is a refund, in some cases, we may offer the option of an exchange or store credit instead. This will be assessed on a case-by-case basis and subject to product availability and other relevant factors.

Please note that the above returns policy provides a general overview, and there may be specific terms and conditions applicable to certain products or promotions. We recommend reviewing the product listing or contacting our customer support team for any additional information or clarification regarding the return policy for a specific item.

We value your satisfaction and will make every effort to ensure a smooth and hassle-free returns experience. If you have any questions or require assistance with a return, please don't hesitate to contact our customer support team, who will be happy to assist you.